Responsibilities for Logistics Associate

• Monitor booking/loading/in transit status for import ocean cargo and recommend changes in process as needed
• Receive shipping documents and cargo release to review they are accurate
• Check contracted rate and make quotation with carrier
• Offer spot rate to customer and get confirmation
• Manage outbound plan through W/H accurately
• Monitor cargo from appointment time of pickup to delivery to ensure on time delivery
• Troubleshoot all issues from booking to cargo delivery in a timely manner
• Maintain essential account documentation with up to date information
• Increase customer satisfaction and business share through regular contact (i.e., phone, email)
• Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
• Reporting as needed (service failure report, claim/damage report, others)
• Handle accurate data entry into in-house system for settlement of AR/AP (Cello) and other systems as needed
• Provide satisfactory service to customer in day to day logistics operations

Requirements for Logistics Associate

• Bachelor's Degree required
• Experience in logistics or supply chain industry
• Remote role that may require onsite at customer site in the future
• Proficient skills using Microsoft Office: Excel, Power Point, Outlook, Word
• Excellent written and verbal skills
• Able to engage and work directly with customers
• Problem solver mindset, self-motivated, organized
• Open to learning other modes of transportation as needed