Responsibilities for Personal Banker

• Provide full-service banking services to new and existing customers within the branch/financial center, with a primary focus on sales and service
• Process all financial transactions accurately and in a timely manner within established authorized limits and other customer service duties within the branch/financial center
• Open new accounts, update accounts, originate and close consumer loans, and perform client services issues
• Execute the sales discovery process and manage customer relationships
• Conduct assessments with clients to determine their financial needs and make appropriate recommendations
• Make appropriate referrals for other bank products and services, including commercial lending products and follow up with clients as needed.
• Execute inside and outside sales calls to prospects and established customers
• Establish, expand, and maintain a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer
• Support retail objectives and initiatives in capitalizing on business opportunities that directly or indirectly influence the production of revenue and risk of loss
• Meet with the Branch Service Manager/Branch Manager daily to discuss progress in reaching individual and branch goals
• Resolve customer service issues and client concerns through direct personal action or by referring to an alternative bank department resource

Requirements for Personal Banker

• High School diploma or equivalent and a minimum of 2+ years’ experience in sales, teller, new accounts, loan processing or other directly related experience, an equivalent combination of education and experience may meet qualifications
• Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred
• Meeting sales goals and/or sales referral goals experience preferred
• Proficient knowledge of math, cashiering and standard banking products, services, and transactions
• Strong customer service, interpersonal, communication, and relationship building skills
• Effective selling, cross-selling, and referral skills
• Strong negotiation, attention to detail and time management skills
• Must frequently lift and/or move up to 25 pounds