Responsibilities for Service Branch Manager

• Manage the branch service, sales, and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager
• Make recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees
• Conduct training and coaching to include mentoring employees
• Provide leadership and training for the sale and referral of bank products and services
• Resolve and respond to client service issues, complex client complaints and questions
• Direct the work of managed employees to include scheduling and setting hours
• Monitor and/or implement legal compliance measures, ensuring the branch/financial center is in compliance with all bank policies and procedures
• Prepare the branch/financial center for audits and works with audit staff to resolve any issue identified
• Provide sales leadership, through their own production, as well as the oversight of sales and services tasks. Work closely with key partners to achieve sales and service objectives and maintain operational integrity
• Use their discretion to perform approvals and overrides within their authority
• Be involved in planning long- or short-term operational, sales, and customer experience goals
• Investigate and research operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company
• Represent the branch/financial center in handling complaints, arbitrating disputes, or resolving grievances
• Process cash transactions and perform other customer service and sales duties within the branch/financial center

Requirements for Service Branch Manager

• High School diploma or equivalent
• 4+ years of RECENT experience in retail banking, sales, new accounts, customer service, loan processes OR other directly related experience is a must. A combination of education and experience may meet requirements
• Banking management and branch operations experience preferred
• Knowledge of the banking industry, processes, procedures, regulations, and products
• Knowledge of lending processes and procedures
• Strong customer service, relationships building, sales, and management skills.
• Must have good communication skills, both verbal and written
• Knowledge of computer programs (i.e., word processing, spreadsheets, etc.)
• Ability to set and maintain high quality work standards
• Ability to lead a group
• Ability to deal effectively with people in various job capacities
• Excellent problem solving and communication skills