About the Job
Samsung SDS, Plano, TX
Pay: $20.50 per hour DOE
Full Time: Extendable contract offered by HR Partner (Metabyte)
Competitive Benefits: Health insurance (company pays part of the premium), sick leave
Job Description
Immediately Hiring!
Samsung SDS is looking to add a Claim Operator to their Plano, TX location! If you are ready for the next step in your career, we want to hear from you!
As a Claims Operator you will perform tasks including data entry, generating and validating reports and documents, answering phones, and filing/emailing customers/vendors in terms of communication.
SCROLL DOWN TO APPLY BELOW! You may learn more about us on our company website, but please do not call our office regarding job applications. #SDSAE1
Responsibilities
- File shortage claims based on shortage investigation from SP report management, theft notification, WH notification
- File damage claims based on damaged returns
- Update new claims and remove closed/paid claims from recovery list
- Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid
- Gather BOL, POD, different invoices from GMP, WMP
- Gather/analyze claims, payment data on monthly basis for reporting to Client
- Review invoice deductions and UPS tracking to determine credit validity
- Update SP report on weekly basis to share with Client claim team for review
- Call with carrier/client to discuss/resolve escalated issues
- Gather claim documents to send to insurance
- Validate which invoice needs to be added to documentation for insurance recovery
Requirements
- Experience working specifically in Cargo Claim operations and the supply chain/logistics industry
- Knowledge of shipping operations
- Excellent written and verbal communication skills
- Strong attention-to-detail, accuracy, problem-solving skills
- Excellent organizational skills
- Ability to accomplish tasks in a timely manner
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