IT Help Desk Specialist (Bilingual/Korean)
Work at Samsung SDS!

Learn more

highest pay
IT Help Desk Specialist (Bilingual/Korean)

Work at Samsung SDS!

Learn more

About the Job
Samsung SDS, Dallas, TX, 75229
Pay: $24 - $28 per hour
Full-Time (extendable contract)
Benefits: Health insurance (company pays part of the premium), sick leave

Job Description

Urgently hiring! Bilingual in Korean is a must!

Samsung SDS is looking for a stellar Information Technology Help Desk Specialist to support its team in Plano, TX. If you're great at multitasking and have excellent customer service skills, then we want to talk to you!

As a team member for IT Help Desk support, you will be the main point of contact for customers! You will answer questions, look into IT problems and find solutions. The ability to speak Korean is required!

SCROLL DOWN TO APPLY BELOW! You may learn more about us on our company website, but please do not call our office regarding job applications.

Responsibilities

  • Provide IT Support to customers
  • Order material that the company sells to customers
  • Assist customers with their questions and needs
  • Advise customers on specific items
  • Ensuring customer satisfaction
  • Communicate with customers in Korean and English
  • Process accounts receivable/accounts payable through system
  • Other IT Support duties

Requirements

  • Bilingual in Korean is required!
  • Knowledge of logistics or e-commerce
  • Experience with ticketing and escalations
  • Competent with Microsoft Office Suite
  • Positive attitude and well organized
  • Create and maintain professional relationships with customers and carriers
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